GENERAL FAQ

  • You can read our policies here.

  • You can read our liability waiver here.

    • Plastic or metal water bottle

    • Flip-flops or crocs

    • Bathrobe and/or towel

    • Sunscreen

    • Hat

    • Sunglasses

    • Bathing suit

    • Leave your cell phones in your car or at the front desk

  • Inappropriate behavior will not be tolerated. No one will be allowed to engage in any lewd, loud, offensive, or rude actions, activities or behaviors which interferes with the privacy, safety, or enjoyment of any other patron. Guests who do not comply with our policies will be asked to leave along with their entire group and will not be allowed reentry to our facility again.


    Please review our policies page for more information.

  • Water or clear beverages only please. NO glass containers and NO alcohol use allowed. Any visibly intoxicated or disruptive persons will be immediately asked to leave and not allowed reentry to Cottonwood again.

  • No. As regulars know we adore dogs (and other pets) which is why we ask you to leave them at home. Dogs (aside from documented service dogs) are not allowed in the pool area or the parking lot. A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. There are no pets allowed on the property, and disregard for this guideline will result in being asked to leave immediately without refund.

  • No smoking or vaping of any kind is permitted in the pool area or rooms.

  • Yes! Children must be with an adult at all times and vacate the hot springs area after sundown. Please be aware that we have no lifeguard on duty.

    Regardless of age you can be assured that loud, rude, lewd and offensive behavior is prohibited and is not tolerated. But the pool is not a play pool. It's a place for relaxation. No jumping, diving, splashing, acrobatics, loud voices, crying, whining, et cetera are allowed.

SOAK FAQ

  • Reservations are strongly recommended, we accept walk-ins if there is availability. If you do not see a slot available for your desired time, you may check back to see if there have been cancellations.

    Soaking cancellations must be made at least 2 hours ahead of time.

    Our website has the most up to date information on reservation availability. Calling our office will not open up additional spots. Please make a reservation in advance so you can enjoy our healing waters.

    Make your reservation here.

  • Weekday Soaking Hours:

    Monday - Thursday

    8AM - 10PM


    Weekend Soaking Hours:

    Friday - Sunday

    8AM - 12AM

    Weekday Soaking Rates:
    Adults - $30
    Children (under 16) - $20


    Weekend & Holiday Soaking Rates:
    Adults - $35
    Children (under 16) - $25

  • All rates include use of soaking tubs, river plunge, and dry sauna. Towels are NOT included but are available for purchase.

  • Yes, bathing suits are required at all times. 

  • Average Water Temperatures:

    Head: 104*
    Elbow:106*
    Belly: 85*
    Watsu: 90*
    Cold Plunge: 80*

  • All soaking reservations must be cancelled 2 hours before your appointment in order to receive a refund. We do not offer partial-refunds.

    There are two ways you may cancel your reservation:

    1) The easiest method will be to find your confirmation email, and scroll to the bottom of the email and click the button that says “Cancel Reservation”.  This method will also be the quickest to begin the refund process.

    2) The second method is to navigate to ourContact Page, and complete the contact form. Select “Cancelling my soaking reservation” and then provide the necessary information for our team to find and cancel the reservation(s).

    In the event that you receive a refund of payment, funds can take up to 10 business days after our processing to become available, depending on your bank institution.

    Debit cards typically require the most time. Refunds will be processed on the original card used to purchase and will not be processed for amounts larger than the original purchase amount.

  • Nothing artificial is added to our natural hot springs waters. The naturally occurring elements in our hot mineral water are shown below.

    Arsenic (As) - 4.5 UG/L

    Magnesium (Mg) - 0.4 UG/L

    Boron (B) - 92.5 UG/L

    Manganese (Mn) - 10 UG/L

    Calcium (Ca) - 5.9 MG/L

    Nitrogen (N) - 0.12 MG/L

    Chloride (Cl) - 30 MG/L

    Potassium (K) - 2.7 MG/L

    Fluoride (F) - 14 UG/L

    Silica (SiO2) - 57 MG/L

    Iron (Fe) - 10 UG/L

    Sodium (Na) - 105 MG/L

    Lithium (Li) - 155 UG/L

    Sulfate (SO4) - 110 MG/L

    Zinc (Zn) - 15 UG/L

STAY FAQ

  • We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.

  • Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

  • We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

  • Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.